Homeric Tours Online Help Desk System

Left Navigation Menu

GREECE TRAVEL


	LAND PACKAGES



	CRUISE & LAND PACKAGES



	GREEK ISLAND STAYS



	COUNTRY COMBINATION



	EXTENSIONS


	CYPRUS


	ESCORTED TOURS


	ITALY


	INDEPENDENT PACKAGES


	FLY & DRIVE



	HONEYMOON PACKAGES



	PARTIALLY ESCORTED PACKAGES


	EGYPT


	DELUXE TOURS & CRUISES



	LUXURY TOURS & CRUISES



	EXTENSIONS


	JORDAN


	ESCORTED TOURS



	EXTENSIONS


	MOROCCO


	ESCORTED TOURS



	INDEPENDENT PACKAGES


	CENTRAL & EASTERN EUROPE


	HOSTED TOURS



	ESCORTED TOURS

You are here: :: Help Desk

Home | Knowledgebase |Ask Question |My Info |Browser Toolbar

Please select your action from those listed below.

Read Knowledgebase
Click this title to see a sorted list of all issues (questions and answers).

Quick FAQs Only
Click this title to display only 'Quick FAQs' issues.

Search Knowledgebase
Search for specific words or phrases contained in any of the knowledgebase issues.

Ask New Question (Issue)
Submit a new question to our online customer service staff, who will reply to you as soon as possible.

My Questions / Answers
Read your questions, the answers provided, or update them with additional information.

My Bookmarked Issues
View your previously bookmarked questions & answers; find them quickly next time.

My Question's Current Status
The quick way to retrieve your online customer service issue status, if you know your Issue ID Number.

Launch Browser Toolbar
An alternate version of this help desk, optimized for a smaller window. Use this feature to work in one window, while keeping the help desk open in a second, smaller window.

Help Desk System User Guide

Homeric Tours' Online Help Desk system is designed for two basic purposes.
1. To help our customers and website visitors get the information as quickly and completely as possible.
2. To help Homeric Tours agents to streamline information distribution and improve efficiency.

This guide is provided as a courtesy, the support system is designed to be self-explanatory, and user friendly. You won't likely need this guide.

For best results, we recommend you follow these steps: Surf, Search and Submit!

1. SURF THE KNOWLEDGEBASE:

If you need assistance or if you have a question that we may be able to help you with, please begin by clicking HERE.

Click on any category or issue title to read more detail.

This page is a list of questions, that have already been asked, or which may contain valuable information for you. To help you find your answer, the issues have all been sorted into categories.

This is your fastest source of answers, since your question may already be in the knowledgebase, and answered in detail.

Hints:
" Watch your cursor; it'll change when you're over a link.
" Once you a